Logistics Exclusions

Exclusions (unless stated):

Insurance, Overtime, VAT, Additional services including positioning / lifting on stand, hire of labour, unpacking / packing, crane hire, forklifts greater than 3T/5T capacity. Rent, demurrage, insurance, Duties & Taxes, any costs arising from circumstances out of our control.

UK Events - Shipments arriving from outside of the UK:

**IMPORTANT NOTICE** If you are shipping from outside the UK to our advanced warehouse or directly the venue, please note customs formalities will be required in the UK. To clear your shipment through UK customs, your transport provider / freight forwarder or courier will need a UK EORI Number. GES cannot provide our EORI details for these clearances, unless we are specifically instructed to manage the import on your behalf. This request must be made in advance of shipping from your premises. You can, however, apply for a UK EORI by clicking on the below link:

https://www.gov.uk/eori/apply-for-eori

Please note, you do not need to be a UK registered company to apply for this. The form is quick to complete and usually only takes a few hours to receive your UK EORI. Your courier company will usually request this EORI Number at the point of placing your order. Please ensure to ship this under the correct Incoterm Delivered Duty Paid (DDP). Any shipments sent outside of these terms may be delayed in customs, incur additional costs or potentially not be released by customs in time for the event.

Onsite Storage Solutions: 

If you have requested handling for your Empty or Priority cases, Accessible Products or Full Goods please ensure to visit the Logistics Service Desk to confirm your items are ready for collection and to collect your labels. GES will only collect items with our storage labels attached.

Please note GES are only permitted to enter the halls once the event organisers have confirmed the breakdown can commence, this is usually around 45 minutes after the event has closed. After this time Empty Cases & Full Goods will automatically be delivered back to stands as quickly as possible.

There is no priority return service unless otherwise stated. Minimum charges of 3m3 is applicable on all storage bookings and charges are rounded up to the nearest 1m3.

Please note for Handling of Empty or Priority cases, Full Goods and Accessible Products prices are estimated. Unless fixed rates have been agreed above, all items will be checked and measured in situ to calculate any additional charges if applicable. GES do not provide any secure storage onsite, anything stored with GES is at your own risk. We recommend all exhibitors and stand contractors hold their own insurance to cover their items for transit to and from the event and also throughout the event tenancy.

Transport & freight forwarding:

Please ensure your goods are suitably wrapped, labelled and secured for transit. Transport rates are based on Kerbside collection & delivery only, unless a tail lift vehicle has been requested. For International movements, prices are based on current freight and exchange rates.

Warehouse Shipments:

Any shipments remaining in our warehouse 3 months after the event has closed will be deemed as waste unless long term storage has been arranged.  Please note, disposal charges will be billed directly to clients for any waste.

Overtime / Late Order Increases:

Normal working hours are Monday – Friday, 0800 – 1800hrs. Anything outside of these times will be subject to an overtime increase as outlined above (if applicable).

Cancellation:

25% cancellation fee of the total order value is applicable to any orders cancelled within 48 hours of work commencement. Any orders cancelled once the event tenancy has begun are subject to a 100% cancellation fee.

Orders placed outside of the event order deadline are subject to a 20% increase. A further increase of 20% increase is applied for orders placed onsite.

Please note all shipments will be measured onsite to ensure billing has been charged correctly based on the volume submitted by yourselves.

GES are not responsible for any goods left unattended on stands.

GES' terms and conditions, which can be found at https://www.ges.com/legal/terms-and-conditions/

 Global Experience Specialists  (GES) Ltd